Shipping Policy

SHIPPING POLICY

This Shipping Policy is for Rugged Terrain and was last updated on 03/09/2023.

 

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:
Standard (5-8 Business Days): $12.50
Premium Shipping (Order Fulfillment is expedited, does not change shipping speed) : $16.50
Express (Rates Vary): Call For Pricing

2. PROCESSING TIME

Orders are processed within 1-3 business day(s) with the exception of custom or powder coated items which typically ship in 7-14 business days, excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

 

3. CANCELLATIONS

Rugged Terrain recommends contacting us before placing any order to review inventory, if it can be shipped to your state/country, and estimated ship time.  After an order is submitted, processing begins and the order may not be able to be canceled. Rugged Terrain will deduct a 10% fee on ALL canceled orders from your refund amount. No Exceptions!

 

4. RETURNS

Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit https://ruggedterrain.com/pages/return-policy.

 

5. DELAYED ORDERS

Unfortunately delays happen, we hate them as much as you do.  We work closely with all our suppliers to ensure packages ship as quickly as possible.  We do our best to keep accurate ship times on order listings.  We do not guarantee ship times or transit times.  We are not responsible for delayed packages during transportation and orders can not be canceled or replaced until the carrier completes their investigation.     

 

6. DAMAGED ORDERS

Rugged Terrain is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier, unless you purchase shipping insurance. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

 

7. SHIPPING RESTRICTIONS

Orders cannot be shipped to P.O. Boxes.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

 

8. CONTACT

For questions about this shipping policy, contact Rugged Terrain:
Phone: 972-244-3660
Email: Info@ruggedterrain.com