This Shipping Policy is for Rugged Terrain and was last updated on 03/09/2023.
1. SHIPPING AND DELIVERY OPTIONSDomestic Shipping:
Standard (5-8 Business Days): $12.50
Premium Shipping (Order Fulfillment is expedited, does not change shipping speed) : $16.50
Express (Rates Vary): Call For Pricing
2. PROCESSING TIME
Orders are processed within 1-3 business day(s) with the exception of custom or powder coated items which typically ship in 7-14 business days, excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
After an order is submitted, processing begins and the order may not be able to be canceled before shipment. If there are questions about canceling an order, please contact us as soon as possible.
Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit https://ruggedterrain.com/pages/return-policy.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under Rugged Terrain's liability. For delayed orders, please first contact the shipping carrier for the item’s status.
6. DAMAGED ORDERS
Rugged Terrain is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
7. SHIPPING RESTRICTIONS
- Orders cannot be shipped to P.O. boxes.
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
8. CONTACTFor questions about this shipping policy, contact Rugged Terrain: