Rugged Terrains' Return & Cancelation Policy

Return Policy

In the rare instance a return is necessary the guidelines below will affect the return.

  • All returned merchandise must have a return merchandise authorization number (RMA) issued by Rugged Terrain prior to shipping the return back. Returns without an RMA will be automatically rejected and may be returned to the shipper at the shipper’s expense.
  • Goods returned with an RMA must be in original manufacturer condition and packaging. All contents and documentation must be present.
  • Rugged Terrain will deduct a 20% restocking fee on ALL returns or exchanges from your refund amount.  Shipping expenses are not eligible for a refund.  No Exceptions!
  • Return requests must be made within 30 days of receiving an item. Delivery date is determined by the carriers tracking number.
  • Return of any part assembled, fit to or attached or other product, or installed will not be expected and may be returned to the purchaser at the purchaser's expense.
  • Custom manufactured, painted, or powder coated parts can not be returned or exchanged.  All powder coated parts are built to order and all sales are final.
  • Rugged Terrain must be notified within 10 days of any damaged, defective, or inoperable part to be considered for a refund or exchange.
  • Absolutely NO returns or exchanges on electronic items or items that have been installed.  Items must be in new condition and in original packaging


How do I return an item

Not what you needed?  Here are the steps for returning an item to us.

  1. Call Rugged Terrain at 972-244-3660 to get authorization.  We will discuss options with you and get you an RMA number and provide the correct shipping address. 

  2. Prepare your package in the original packaging.  Please be sure to package your return extremely well.  If the product is damaged upon arrival, the return will be rejected.  We highly encourage customers to purchase shipping insurance to cover the cost of these situations.  The customer will be responsible for return shipping expenses if the return is rejected.

  3. Please be sure to insure the package for the purchase price. Things happen; it can get messy if one of the big three shipping companies decide to play rugby with your package.  Rugged Terrain is not responsible for damage during shipment. 

  4. Please send us the tracking info so we can monitor and expedite your return.


Cancelation Policy

  • Rugged Terrain recommends contacting us before placing any order to review inventory, if it can be shipped to your state/country, and estimated ship time.
  • You are free to cancel your order as long as it hasn't shipped yet.  Shipped orders can not be canceled.
  • Rugged Terrain will deduct a 10% fee on ALL canceled orders from your refund amount.  No Exceptions!
  • Cancellations are NOT allowed on special order parts.